PowerData Privacy Policy

Last Updated: September 2, 2026

PowerData ("we", "us", or "our") respects your privacy and is committed to protecting the information you provide when using our website, mobile application, and related services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use PowerData, we may collect the following information:

• Account information: name, phone number, email address, and other details required to create and manage your account.
• Transaction information: details relating to data purchases, airtime purchases, bill payments, cable subscriptions, electricity payments, recharge card transactions, and other services you use through PowerData.
• Payment information: information necessary to process wallet funding and payments. Where payments are processed by third-party payment providers, those providers may process payment details in accordance with their own privacy policies.
• Identity verification information: where verification is required for a particular service or account feature, we may collect information necessary to complete that verification.
• Technical information: device type, operating system, IP address, browser information, app usage information, and diagnostic information where reasonably necessary for security, troubleshooting, and service improvement.
• Support information: information you provide when contacting customer support, including your name, contact details, and the contents of your enquiry.

2. How We Use Your Information

We use collected information to:

• Create and manage your PowerData account.
• Process and deliver the services and transactions you request.
• Process wallet funding, payments, refunds, and transaction-related requests.
• Verify accounts and help prevent fraud, abuse, and unauthorized transactions.
• Provide customer support and respond to enquiries.
• Maintain, secure, troubleshoot, and improve our website, application, and services.
• Send important service notifications, transaction confirmations, security alerts, and account-related communications.
• Comply with applicable legal and regulatory requirements.

3. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary to provide our services, operate the platform, protect our users, or comply with applicable law.

This may include sharing relevant information with:

• Payment processors and financial service providers involved in processing your transactions.
• Telecommunication, utility, cable television, and other service providers needed to fulfil your requests.
• Technology and infrastructure providers that help us operate and secure the platform.
• Government, regulatory, law enforcement, or other authorized bodies where disclosure is required or permitted by law.

4. Third-Party Services

PowerData may integrate with third-party services and APIs to provide certain products and transactions. These third parties may process information necessary to complete the requested service. Their handling of information is governed by their respective privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that are not operated by PowerData.

5. Data Security

We take reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. When information is no longer required, it may be securely deleted or anonymized where appropriate.

7. Your Privacy Choices

You may contact us to request access to, correction of, or clarification about personal information associated with your account, subject to applicable law and reasonable verification requirements. You may also request account deletion where available, although certain records may need to be retained to satisfy legal, security, or transaction requirements.

8. Children's Privacy

PowerData is not intended for children who are not legally permitted to use the services. We do not knowingly collect personal information from children in violation of applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices. Any updated version will be made available on this page, and the updated date will be revised accordingly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact PowerData through the official customer support channel provided within the PowerData website or application.